Exploring Outsourced MSP Helpdesk Business Models
Exploring Outsourced MSP Helpdesk Business Models Managed Service Providers (MSPs) play a crucial role in providing IT support and helpdesk services to their customers. For most MSPs, helpdesk is not the most strategic or high margin service and yet supporting end users is a direct touch point with the end customer. You need a partner […]
Patches Microsoft released in April 2024
Flexis March 2024 Patch Recommendation Patches Microsoft released in January 2024: KB5036909: 2024-04 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems. KB5036896: 2024-04 Cumulative Update for Windows Server 2019 for x64-based Systems. KB5036899: 2024-04 Cumulative Update for Windows Server 2016 for x64-based Systems System. KB5037016: 2024-04 Servicing Stack Update for […]
The Do’s & Don’ts Of A Successful Outsourcing Partnership
The Do’s & Don’ts Of A Successful Outsourcing Partnership Outsourcing partnerships can be a game-changer for your Managed Service Provider (MSP) business, enabling you to scale your operations, access specialized expertise, and provide enhanced services to your clients. Whether it’s NOC, SOC and/or Helpdesk, outsourcing can allow your internal team to focus on high-margin, strategic […]
Flexis March 2024 Patch Recommendation
Flexis March 2024 Patch Recommendation Patches Microsoft released in January 2024: KB5035849: 2024-03 Cumulative Update for Windows Server 2019 for x64-based Systems KB5035855: – 2024-03 Cumulative Update for Windows Server 2016 for x64-based Systems KB5035962: – 2024-03 Servicing Stack Update for Windows Server 2016 for x64-based Systems. Impacted Products: Microsoft Windows Microsoft Edge (HTML-based) […]
The Pros & Cons Of Shared vs. Dedicated Outsourced Support
The Pros & Cons Of Shared vs. Dedicated Outsourced Support In the realm of managed services, the decision to outsource NOC (Network Operations Center) or Helpdesk functions is a critical one. One must carefully weigh the benefits and drawbacks of choosing between dedicated outsourced staff versus leveraging shared teams. In this blog post, we delve […]
Flexis February 2024 Patch Recommendation
Flexis January 2024 Patch Recommendation Patches Microsoft released in January 2024: KB5034770: 2024-02 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems KB5034768: 2024-02 Cumulative Update for Windows Server 2019 for x64-based Systems KB5034767: 2024-02 Cumulative Update for Windows Server 2016 for x64-based Systems KB5034860: Servicing stack update Impacted Products: Microsoft […]
Top 5 Reasons To Leverage An Integrated NOC & Helpdesk
Top 5 Reasons To Leverage An Integrated NOC & Helpdesk Leveraging an integrated NOC (Network Operations Center) and Helpdesk service offers a myriad of benefits that contribute to streamlined operations, enhanced efficiency, and improved customer satisfaction. Seamless Issue Resolution Rapid detection and resolution of server, network, desktop and end-user issues, ensuring minimal downtime and by […]
Flexis January 2024 Patch Recommendation
Flexis January 2024 Patch Recommendation Patches Microsoft released in January 2024: KB5034127: 2024-01 Cumulative Update for Windows Server 2019 for x64-based Systems KB5034129: 2024-01Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems. KB5034119: 2024-01 Cumulative Update for Windows Server 2016 for x64-based Systems Impacted Products: Microsoft Windows Microsoft Edge (HTML-based) Microsoft […]
How To Switch RMM Platforms Without The Anxiety
How To Switch RMM Platforms Without The Anxiety RMM vendors do their best to lock MSPs in to long-term contracts despite the fact that they may not be providing the value and service you deserve. You may be itching to pull the trigger on a move, but the complexities involved in migration often deter you […]
Flexis December 2023 Patch Recommendation
Flexis December 2023 Patch Recommendation Patches Microsoft released in December 2023: KB5033118– 2023-12 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems KB5033371: – 2023-12 Cumulative Update for Windows Server 2019 for x64-based Systems KB5033373: – 2023-12 Cumulative Update for Windows Server 2016 for x64-based Systems Impacted Products: Microsoft Windows Microsoft […]