Datto announced the latest update to Autotask PSA, Datto’s Autotask PSA 2018.2, on September 26, 2018. The new release will provide a highly configurable ticketing and timekeeping functionality, redesigned Client Portal homepage, and new contract visibility options.
Features of Autotask PSA 2018.2 include:
- Start/End Time-off Requests: Technicians can request time off for specific time frames.
- Configurable Time Entries for Tickets: The time entry screen will be configurable with additional quick edit fields, such as Queue and Due Date.
- Re-designed Client Portal Homepage: Clients can access the Client Portal with a new friendly URL with a view of open Service Tickets and Projects.
- New Contract Visibility Options:The Visibility options (no visibility, limited, or full) ensures staff and clients to only see the minimum level of contract information needed.
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