Common Monitoring Mistakes

Alert Overload If you have too many alerts that constantly go off, people will eventually ignore them and think they are not critical. However, when service impacting alerts comes, they will be ignored as well and treated as false alerts. Distinguish between warnings (that admins should be aware of, but do not require immediate actions)   Continue reading...

Top Drivers behind Choice of Managed Services from MSPs

According to recent CompTIA survey of businesses, main decision drivers for businesses to outsource their IT to managed services providers are: Improve efficiency and reliability Enhance security and compliance Proactive Maintenance Approach ROI/Cost Savings Free IT staff for strategic work *Source: CompTIA 4th Annual Managed Services Trends Study survey

5 common myths and truths about IT Outsourcing:

Here are 5 common myths and truths about IT Outsourcing: MYTH: Outsources IT Services always costs more than hiring internal staff. TRUTH: When you use IT outsourcing services, you only pay for the time that the IT pros work. While IT outsourcers provide availability 24/7, they are not on the clock unless there is an   Continue reading...

How to Increase an MSP Business’ Profitability?

The managed service provider field (MSP) has been increasingly profitable over the last few of years. The barriers to entry are considerably low in comparison to other competitive fields. Yet, many MSP companies find it difficult to ensure sustainable growth. These MSP enterprises might be having trouble retaining current customers and attracting new ones because   Continue reading...

Should Big MSPs Continue to Partner?

In a previous post, I talk about how the added efficiency from the scale of a traditional NOC service, with its shared service model, decreases as an MSP grows, and in fact the lack of process and tool flexibility can actually impede a mature MSP’s growth. This naturally leads to the question, should a large   Continue reading...

Traditional NOC Services a Perfect Beginning for a new MSP

When a VAR first decides it is time to begin to shift their business to the Managed Service Provider (MSP) model, they start moving customer by customer away from break-fix and over to a managed service that fits their needs. This is often a process that takes months or years to get all the customers   Continue reading...

When Traditional Outsourced NOC Services Break Down

Traditionally outsourced NOC services (remote monitoring and remediation) are provided by NOC service providers from a pool of engineers that are shared among multiple managed service providers. Shared NOC services offer a number of valuable benefits for small VARs and MSPs including low-cost, efficiency, breadth of support and 24/7 operation to name a few. These   Continue reading...